Request account or data deletion

Kiswahili

Nyanza Flash SMS, operated by Nyanza Flash Limited, lets you request deletion of your account and associated data, or selected data while keeping your account.

How to request deletion

Submit the form below using your registered email. You do not need to reinstall the app or sign in. Our privacy administrator will contact you to verify ownership before any deletion. If signed in, you can submit a verified request by re-entering your password in Account settings.

We aim to complete verified requests within 30 days. We will contact you if a dispute, legal obligation or active transaction requires more time, explaining the reason and expected timeline. Never send us your password or OTP.

For selected data, identify the records. Do not include passwords, OTPs, payment card numbers or private guest details.

What will be deleted

Account deletion includes your profile and sign-in credentials, sessions and trusted devices, contact lists and imports, message content and recipient data, invitation cards and guest responses, uploaded photos/music, and contribution records associated with your account, except for the limited records explained below. Public card and staff access links will be disabled. We will request deletion from service providers where applicable. Messages already delivered to a recipient cannot be recalled from their device.

For selected-data requests, specify the contacts, campaigns, cards, uploads or contribution records to delete. Your account stays open. We will explain any limited records we must retain.

You do not need to buy anything or close the account yourself to request deletion. Staff will help resolve any wallet balance, pending payment or unsent campaign before completing the request. Suspending or logging out of an account is not deletion.

Limited records retained after account deletion

Company policy: necessary payment, transaction and invoice records, security/policy acceptance audit evidence, and the minimal deletion-request record are retained for up to 2 years after account deletion or request closure, with access restricted to authorized staff. They are not used for marketing. A specific lawful hold may require longer retention; we will explain its scope, reason and applicable duration rather than retaining all account data indefinitely.

Unverified request submissions expire after 90 days; submit again if needed. Routine local backups expire within 14 days. Deleted data is not restored to normal use; if a backup is restored, verified deletion decisions must be reapplied. Provider-held records may have separate legal retention obligations, which we will explain when relevant.

Uploaded manual-payment evidence is normally removed 30 days after approval/rejection; this is separate from transaction records.